The Senior Program Manager is responsible for managing and developing the team to ensure successful program implementation and strong outcomes for Ampact programs. This position will regularly review data to evaluate program outcomes and work collaboratively with functional leadership teams to develop and achieve strategic direction. The Senior Program Manager will also establish, maintain, and expand site partnerships.  

Staff Supervision & Development 

• Employee Management: hire and train team; provide staff development, coaching, and performance management.  Monitor and provide accountability to the key performance indicators for each position on the team.  

• Work with functional leaders to provide training and guidance that ensures program, fiscal, and compliance excellence. 

• Ensure effective, consistent, timely communication and direction regarding team member functional responsibilities, best practices, requirements, and strategies.  

• Address complaints and resolve problems to maximize service recipient and member outcomes.  

Program Management, Implementation, & Outcomes  

• Data Management: Regularly review member and program data and outcomes to monitor implementation and maximize equitable impact.  

• Work with Program Director and functional leaders to refine and implement regional program strategy. Support the development, growth, and expansion of programs in regional areas. 

• Provide accountability and direction to staff to ensure their members implement the model with fidelity, achieve their outcomes, and update data regularly.   

Stakeholder Relationships  

• Establish, nurture, and maintain relationships with service site stakeholders to grow and develop programs. Communicate effectively regarding the value, model, and outcomes of Ampact programs.  

• Regularly communicate with leadership regarding grant management and respond quickly and effectively to requests related to funding and legislative reports and site visits.  

• Develop new site partnerships to expand program impact. 

• Support collection of site fees from partners. 

Other Duties as Assigned 

Minimum Education 

• Bachelor’s degree or equivalent experience.  

Minimum Experience  

• 3+ years of progressive, relevant experience in management.  

• Demonstrated skills as a leader and manager including strong communication, delegating and managing workloads and priorities, and investing and motivating others.  

• Strong written and verbal communication skills characterized by active listening, responsiveness, and ensuring respectful two-way communication with internal and external individuals.  

• Ability to work effectively in collaboration with diverse groups of people. 

• Ability to represent the Ampact programs confidently and professionally to the external community. 

Physical Requirements 

Ampact is committed to compliance with the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential functions of their positions.  

This position requires the ability to: 

• Travel locally and statewide as needed to attend meetings 

• Communicate effectively with people/groups in multiple settings within and outside the organization 

• Effectively utilize existing and emerging technology to achieve required results 

• Transporting of moderately heavy objects up to 25 pounds 

Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k).

Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.